Shipping policy

Shipping Terms & Conditions

1. General Information

These Shipping Terms & Conditions apply to all orders placed through our e-commerce website. By placing an order, you agree to the shipping terms outlined below.

2. Shipping Destinations

We currently ship to the countries and regions listed on our website at the time of purchase. Shipping availability may vary depending on the destination.

3. Shipping Methods & Carriers

Orders are shipped via our contracted courier and logistics partners. The available shipping methods and estimated delivery times will be displayed during checkout.

4. Processing Time

Orders are typically processed within 1-5 days after payment confirmation. Processing times may be extended during peak seasons, promotions, or due to unforeseen circumstances.

5. Delivery Time

Estimated delivery times are provided for reference only and may vary depending on the destination, customs procedures, weather conditions, or courier delays. We are not responsible for delays caused by third-party shipping providers.

6. Shipping Fees

Shipping costs are calculated at checkout based on the delivery address, order weight, and selected shipping method. Any applicable shipping fees will be clearly displayed before order confirmation.

7. Customs, Duties & Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country. These charges are not included in the product price or shipping fee.

8. Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information. We are not liable for delays, losses, or additional costs resulting from incorrect or incomplete addresses.

9. Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact us within 1-5 days of delivery (or expected delivery date). We may request supporting documentation such as photos or courier reports to resolve the issue.

10. Undeliverable or Returned Packages

If a shipment is returned to us due to failed delivery attempts, refusal by the recipient, or incorrect address details, reshipping costs may apply. Refunds, if applicable, will exclude original shipping fees.

11. Force Majeure

We shall not be held liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or governmental restrictions.

12. Changes to Shipping Terms

We reserve the right to update or modify these Shipping Terms & Conditions at any time without prior notice. Changes will be effective once published on our website.

13. Contact Information

For any questions regarding shipping, please contact us via the contact details provided on our website.